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Privacy Policy Effective Date: 1-1-2025

At Akhtars IT Solutions (AKITS, “we,” “our“), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data in connection with your use of our website, Services, and AI Services.

1. Data Collection

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Data”).

1.1. Information You Provide

This includes data you voluntarily submit when inquiring about or using our Services:

  • Identifiers: Name, email address, phone number, company name, physical address.
  • Service Data: Project details, technical specifications, and information necessary to provide web development, app development, or marketing solutions.

1.2. Automatically Collected Data (Usage Data)

When you interact with our Site or Services, we automatically collect:

  • Technical Information: IP address, browser type, device information, operating system.
  • Usage and Analytics: Pages visited, time spent on pages, referral sources, and interaction data.
  • Cookies and Tracking Technologies: We use cookies to enhance website functionality, analyze usage, and personalize your experience.

2. How We Use Your Personal Data

We use your Personal Data for the following primary purposes:

  • Service Delivery: To respond to inquiries, fulfill contracts for Services (including Web, App, and AI Services), manage projects, and communicate service-related updates.
  • Site Improvement: To monitor, analyze, and improve the performance, user experience, and effectiveness of our Site and offerings.
  • Marketing Communication: To send marketing materials and information about new Services, where you have provided consent.
  • AI Service Processing: Data submitted to our AI Services may be processed by the underlying AI models to generate the requested output and, in some cases, to help train and refine those models. We will clarify specific data processing practices within the SOW for each AI Service engagement.
  • Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and prevent fraudulent activity.

3. Data Sharing and Disclosure

We do not sell or rent your Personal Data to third parties. We may share limited Personal Data with:

  • Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, analytics, payment processors, and sub-processors for AI models). These vendors are contractually obligated to keep your data confidential and secure.
  • Legal Requirement: If required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred, subject to the new entity respecting this policy.

4. International Data Transfers

As we operate globally, your Personal Data may be stored and processed in countries outside of Pakistan, including in the United States or other jurisdictions where our cloud providers or Service Providers are located.

By using our Site and Services, you acknowledge and agree to the transfer of your Personal Data outside of your country of residence. We will take reasonable steps to ensure that any international transfers are subject to appropriate safeguards to maintain the protection of your data.

5. Data Security and Retention

We implement a range of technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction.

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of the service contract, to meet legal or accounting requirements, and to resolve disputes.

6. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

  • Access: Request a copy of the Personal Data we hold about you.
  • Correction/Rectification: Request correction of inaccurate or incomplete data.
  • Deletion/Erasure: Ask us to delete your Personal Data, subject to legal limitations.
  • Opt-Out: Withdraw consent for marketing communications at any time by following the unsubscribe link in our emails or contacting us.
  • Objection/Restriction: Object to or restrict the processing of your data under certain circumstances.

To exercise any of these rights, please contact us at support@akhtarsitsolutions.com. We will respond to your request in accordance with applicable law.

7. Children’s Privacy

Our Site and Services are intended for a general audience and are not directed at users under the age of 13. We do not knowingly collect Personal Data from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to promptly delete it.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page and update the Effective Date. We encourage you to review this Policy regularly.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us: 

Email: info@akhtarsitsolutions.com

 Phone: +1 573 234 6119 

Address: House # 3, Street 172, Sarwar Rd, Saddar, Rawalpindi

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